Frequently Asked Questions
Do I need to be 18 to do the Bar Skills course?
There is no need to be 18 to do the course, we have plenty of under 18’s complete the Bar Skills course. In QLD you are legally allowed to work in and serve alcohol in a licensed venue.
Can I do any pre course reading?
You can read through and print off the Bar course Learner Guide which is an excellent thing to do once you have booked in and before coming to the course. There is information there regarding the Hygiene training we do, so by reading this will give you some good information before the course starts.
Can I get a refund?
If you require a refund, we need seven (7) days written notice prior to commencement of the course for a full refund. If under 7 days a $25 admin fee shall be deducted from your refund. If you to cancel less than 24hrs before the start of a course there is no refund available. If you are doing the TAE40110 course which is not conducted by ITS and is run by Plenty Training you will need to abide by the refund policy of Plenty Training the details of which are on their website. http://www.plentytraining.edu.au/
A refund can not be given after a course commences unless evidence of hardship or unforseen circumstances are given to the Director at who’s discrection will determine the level of refund to be given. The entire refund policy is in the ITS Student Handbook.
Can I obtain a replacement Statement of Attainment?
In the event of losing your Statement of Attainment we can create a replacement one at a cost of $25. All Statement of Attainments are mailed out within 4 weeks of course completion. If at any time you lose your Statement of Attainment a replacement can be arranged by our office at a cost of $25.
What are the dress requirements?
Students are requested to wear smart casual clothes throughout the course. Closed in shoes are a must. Generally, your trainer will request you to wear black and whites. If you have your own black and whites, you are invited to wear these throughout the entire course. If you do not already have black and whites, we recommend that you just wear something as close as possible, it is not necessary to purchase new clothes for the course. Many people gain employment where some sort of uniform (top or bottom) may be provided.
How long before the start of the course do I have to arrive and what should I bring?
Participants are required to attend the first session of training approximately 15 minutes prior to the course start time. We will need you to complete a short Literacy/Numeracy test and also our Enrolment form. Also remember to bring your USI number.
Food can be purchased at most venues where the course is conducted but if you prefer you can bring your own snacks to the course to consume on the breaks. Otherwise just bring a pen and small note book.
When are classes scheduled?
Courses are available either day or night. Day courses are offered from 9.00am to approximately 3.30pm and Night courses are offered from 3.pm – 10.00pm. Courses are completed over a 2 day session, generally Monday, Tuesday, Wednesday and or Thursday. Check the schedule on this website or if unsure contact our office on 1300 798 948
What are the costs of using the payment plan (EzyPay)?
There is an initial set up fee of $8.25 which will be on top of your first payment, in addition for each weekly or fortnightly payment EzyPay charge 4.4%. If you have a failed payment i.e. not enough money in your account there is a fee of $16.50. Certificates are posted out once all payments have been made.