How you benefit from training with ITS

With ITS, you benefit from learning with immediate application to real work-based situations.

Strategies developed to achieve this, include:

Link learning to a particular task, bringing learning into the view of all staff, supervisors and managers

Encourage participants to take responsibility for their own learning

Transfer the learning process to new situations

Review and reflect the progress being made

Experience & Qualifications

Industry Training Services (ITS), has a highly skilled and motivated team of professionals.

Each team member has extensive trade experience in the hospitality industry. Added to this, is proven aptitude in the teaching and development of training programs.

All Trainers hold a minimum Certificate IV (40110) in Training and Workplace Assessment, plus 5 to 10 years supervisory/managerial level experience.

Our Team

Damien Smith

Damien Smith


Damien Smith is the Director of ITS and also does training in RMLV, RSA and RSG. Damien assists clients with their Liquor Licence applications and submissions when required.

He has a Bachelor of Business (Hospitality Management) and prior to ITS owned his own group of restaurants (Tomato Brothers) worked for a national restaurant chain, and of course spent a fair amount of time hanging out in Bars around the country broadening his experience!

He ensures ITS stays up to date and with the training products we offer and gains great satisfaction in seeing the number of people who pass through our courses and gain employment and careers in the industry.

Jacqui Dean

Jacqui Dean


Jacqui Dean provides training for ITS in the Gold Coast and Brisbane areas. Jacqui has been training in the Hospitality industry for over 5 years. She has a Diploma of Hospitality which she did at Jupiter’s Hotel and Casino as well as her TAE Cert IV.

Jacqui’s work in hospitality includes cruise ships, cocktail bars, and event co-ordination.

She also continues to remain ‘hands-on’ in hospitality, through her business ‘Love 2 Party’, catering to private corporate events on the Gold Coast.

Trevor Little

Trevor Little

Senior Trainer

Trevor is our longest standing Trainer with ITS and over a thousand people would have been through our Bar Skills course with him.

Trevor has worked in various capacities in venues around the North Brisbane area and Redcliffe. He has always prided himself on being able to connect with the students on our courses and is keen for their success in the industry.

He still works part time in the industry at the Belvedere Hotel and knows bars inside and out

Melanie Goulevitch

Melanie Goulevitch


Melanie has been a qualified trainer for over 5 years.

She has also worked extensively across the hospitality industry and has gained invaluable experience which she also brings to her courses.

Born and raised in Cairns, she prides herself in presenting a professional, enjoyable and relaxed style of training which she feels yields the most positive results.

Student Handbook

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Job Service Provider Info

Course Resources

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