Behind the Bar RSA Training Videos

Responsible service of alcohol is an extremely important aspect of every bartender’s job. RSA training videos are an effective method to give budding and existing bartenders a real-life perspective on some of the difficult situations you’re very likely to experience.

The safety and wellbeing of patrons can often be in your hands. It’s crucial to think ahead to prevent a potential problem from escalating into a big one. When under the influence, your customers may not being thinking clearly or making the right choices, that’s when they need your help. If you’re new to the world of bartending, sometimes it can be difficult to gauge when you should step in, and It can be a little daunting. How do you approach these awkward conversations with your customers, and how will they react?

The OLGR have created two new Behind The Bar RSA Training video’s following the success of their previously released videos. The scenarios depicted are of actual situations that staff at licensed venues face regularly.

Filmed from the perspective of the staff member, the actors play out a couple of outcomes, highlighting the do’s and don’ts of enforcing responsible service effectively.

RSA Training videos for venues

A fantastic resource for venues to aid new staff who may find these situations tricky, or as a useful RSA refresher for your existing team. The OLGR have included four handy discussion prompts. At four intervals you can pause the video, and open up the dialogue with your staff about how they might respond in these instances.

Think Ahead

Responsible service of alcohol video

 

This video depicts a female patron consuming wine at a rapid pace. She’s having a great night and not causing any trouble; but she is clearly becoming affected by alcohol. The bartender is concerned that she may be on her own, and if she continues consumption at the same rate, her night may not end so well. What would you do in this situation?

We All Play a Role

Responsible service of alcohol tips

 

In this video a group of patrons are out of direct view from the bar area. A member of staff clearing glasses is keeping an eye on them as they do their rounds. He observes that the sober designated driver is purchasing drinks from the bar for his friends, who are alcohol affected, and probably would not otherwise be served. Another very common occurrence in the licensed venue world, how would you handle it?

We All Play a Role

Responsible service of alcohol tips

 

In this video a group of patrons are out of direct view from the bar area. A member of staff clearing glasses is keeping an eye on them as they do their rounds. He observes that the sober designated driver is purchasing drinks from the bar for his friends, who are alcohol affected, and probably would not otherwise be served. Another very common occurrence in the licensed venue world, how would you handle it?

Top Five RSA Tips

Teamwork is important in hospitality.

Keep the communication open between team members so everyone is across any potential RSA concerns.

Keep the H2O flowing.

It’s best practice to ensure free drinking water is available to patrons. Encouraging customers to drink water between drinks can help them enjoy their night longer (and feel much better in the morning!)

Prevention is the best cure.

Detecting the potential for unsafe or disorderly behaviour before problems present is the most effective way to ensure responsible service. Engage with your customers early if you have concerns.

Observe, engage, assess, have a plan, and provide a solution.

This model of responsible service helps drive positive outcomes in sticky situations.

If you’re not sure - ask!

Don’t be afraid to raise any questions with management and other staff. The seasoned bartender has seen it all, they should be all too happy to give you some great pointers and guidance.