RMLV Training FAQs

 

RMLV Courses With ITS

RMLV courses, run through ITS, have enabled thousands of approved managers and licensees complete their certification.

We love the opportunity to deliver this course to those who are taking on a liquor licence for the first time or people who hold those key roles of responsibility in licensed venue and are needing to become an Approved Manager.

This training ensures they know and understand the relevance of compliance with OLGR (Office of Liquor and Gambling Regulation). More than this, it shows how to develop and implement systems in their venues to ensure a safe environment for their customers and their staff.

I recently completed my RMLV course with ITS. The 10hr course felt like a breeze!

Damien was a great teacher, well informed, and made it easy to ask questions and ask for advice. He kept the course relevant to the our own workplace liquor licence which made the information easy to relate to.

Krista Macquire

The intention is to help you avoid becoming the next venue whose name is scattered across all forms of negative media, perhaps responsible for some element of alcohol induced violence or generally in trouble from a litigation sense for not ensuring a safe experience in the venue for a customer.

Ideally when managers complete an RMLV course with ITS, they know a bit more about where they stand on these issues and can either review their current systems they have in place. If it’s a new licence, the goal is to provide the knowledge to create those systems which will serve them well to have a long-standing business. Along with this, will be the benefits of being perceived as a responsible venue within the community.

Managers and licensees often tell us, that one benefit of RMLV training, is the opportunity to ask a range of questions. Certainly, we encourage this interaction during our courses, and as a further resource, below are the FAQ’s commonly asked on RMLV courses.

alcohol service at RMLV compliant venue

FAQs for RMLV Compliance

Can I just have the RMLV certificate on its own or is there something else I need?

If your venue has to have an ‘Approved Manger’ on site or reasonably available, then after the course you will need to submit a Form 82 to OLGR to apply to become an Approved Manager.

The RMLV cert is not worth much on its own, yes you have to have and renew every three years, but it is really the Approved Manager card that validates your ability to be responsible for the venue.

These Approved Manager cards need to be renewed every 5 yrs with OLGR. This is a small credit card sized card which will have your photo and date of issue, most people would keep it in their purse or wallet.

Why do I have to redo the RMLV course every three years, but the AM card is renewed at 5yrs?

Ok this one does do peoples heads in and it does seem a bit confusing.

Our understanding is that OLGR want you to attend the course on a 3-year cycle so as to keep up to date with law changes and also let you take stock and review your alcohol management policies and practices in your venue. The AM card they are happy to stretch out to 5 years as there is not any training attached to the card.

What is OLGR’s form 82?

The form 82 is the one you need to submit your application to become an Approved Manager. This form is also used for other purposes eg Gaming Nominee, Keno employee etc. So, just tick the box for ‘Liquor Approved Manager’.

Also, be aware, it’s a two-step process; first you do the RMLV course and then complete the form 82 and send it into OLGR. The cost to submit this form is $492.90 and is made payable to OLGR.

With the completed form you will also need to submit 2 passport sized photos which will be used in the creation of your Approved Manager card. Once submitted, allow about 4 weeks for this to be processed.

When must I have an Approved Manager at my venue?

It is mandatory to have an Approved Manager at a licensed venue after 12 midnight. Apart from that time they just need to be ‘reasonably available’ which means they can be contacted by phone and can get to the venue within one hour.

There is a relaxation for restaurants, cafes, vessels and small clubs with less than 2000 members who don’t need an Approved manager at all. However, if these types of premises ever operated after midnight they would then need an AM.

Do we have to have a House Policy in our venue?

The short answer is no, OLGR will not ask to see your House Policy if they come to your venue.

The exception to this is that on some Liquor Licence documents in the Specific Conditions it will be stated that ‘the House Policy must be approved by OLGR and displayed in the venue for the benefit of staff and patrons to be able to see’, this has been known to happen in some instances.

Its worth checking the conditions on your Licence to see whether this is a requirement.

So why have a House Policy?

It’s the best way to get the alcohol management information across to staff (and customers).

We suggest you have your staff sign a copy of your House Policy and keep on file, this way you can be sure they are fully understanding of what the rules and expectations are for serving alcohol in the venue. If ever you have any issues with OLGR Compliance officers over staff offences eg. Serving alcohol to a Minor, a good House Policy that is signed by a staff member, should reflect that is their responsibility to check ID for patrons under 25.

Many venues also post the House Policy somewhere prominent for patrons to be able to read as well, ensuring they are aware of alcohol will be managed in the venue.

Benefits of having a House Policy
  • Gives a clear understanding to staff of what is expected of them in the service of alcohol in the venue
  • Can be used to reinforce House Rules to customers by displaying somewhere prominent in the venue
  • Having a House Policy, while not often mandatory on most licence types, does demonstrate to compliance officers that the venue is on the front foot for minimising alcohol related issues in the venue and generally providing a safe place for customers and staff
Do I need to inform OLGR if our company which holds the liquor licence changes directors?

Yes, this is because OLGR needs to know who the directors are. Whenever a new Liquor Licence application is submitted in a company name, all directors listed with that company will be subject to a police check to ensure their suitability to be connected to that liquor licence.

Consequently, as directors come and go from the company OLGR needs to ‘approve’ the new person or persons coming on board. It’s an easy thing to forget to do but needs to be done.

Can I just have the RMLV certificate on its own or is there something else I need?

If your venue has to have an ‘Approved Manger’ on site or reasonably available, then after the course you will need to submit a Form 82 to OLGR to apply to become an Approved Manager.

The RMLV cert is not worth much on its own, yes you have to have and renew every three years, but it is really the Approved Manager card that validates your ability to be responsible for the venue.

These Approved Manager cards need to be renewed every 5 yrs with OLGR. This is a small credit card sized card which will have your photo and date of issue, most people would keep it in their purse or wallet.

Why do I have to redo the RMLV course every three years, but the AM card is renewed at 5yrs?

Ok this one does do peoples heads in and it does seem a bit confusing.

Our understanding is that OLGR want you to attend the course on a 3-year cycle so as to keep up to date with law changes and also let you take stock and review your alcohol management policies and practices in your venue.

The AM card they are happy to stretch out to 5 years as there is not any training attached to the card.

What is OLGR’s form 82?

The form 82 is the one you need to submit your application to become an Approved Manager. This form is also used for other purposes eg Gaming Nominee, Keno employee etc. So, just tick the box for ‘Liquor Approved Manager’.

Also, be aware, it’s a two-step process; first you do the RMLV course and then complete the form 82 and send it into OLGR. The cost to submit this form is $492.90 and is made payable to OLGR.

With the completed form you will also need to submit 2 passport sized photos which will be used in the creation of your Approved Manager card. Once submitted, allow about 4 weeks for this to be processed.

When must I have an Approved Manager at my venue?

It is mandatory to have an Approved Manager at a licensed venue after 12 midnight. Apart from that time they just need to be ‘reasonably available’ which means they can be contacted by phone and can get to the venue within one hour.

There is a relaxation for restaurants, cafes, vessels and small clubs with less than 2000 members who don’t need an Approved manager at all. However, if these types of premises ever operated after midnight they would then need an AM.

Do we have to have a House Policy in our venue?

The short answer is no, OLGR will not ask to see your House Policy if they come to your venue.

The exception to this is that on some Liquor Licence documents in the Specific Conditions it will be stated that ‘the House Policy must be approved by OLGR and displayed in the venue for the benefit of staff and patrons to be able to see’, this has been known to happen in some instances. Its worth checking the conditions on your Licence to see whether this is a requirement.

So why have a House Policy?

It’s the best way to get the alcohol management information across to staff (and customers). We suggest you have your staff sign a copy of your House Policy and keep on file, this way you can be sure they are fully understanding of what the rules and expectations are for serving alcohol in the venue.

If ever you have any issues with OLGR Compliance officers over staff offences eg. Serving alcohol to a Minor, a good House Policy that is signed by a staff member, should reflect that is their responsibility to check ID for patrons under 25. Many venues also post the House Policy somewhere prominent for patrons to be able to read as well, ensuring they are aware of alcohol will be managed in the venue.

Benefits of having a House Policy
  • Gives a clear understanding to staff of what is expected of them in the service of alcohol in the venue
  • Can be used to reinforce House Rules to customers by displaying somewhere prominent in the venue
  • Having a House Policy, while not often mandatory on most licence types, does demonstrate to compliance officers that the venue is on the front foot for minimising alcohol related issues in the venue and generally providing a safe place for customers and staff

Do I need to inform OLGR if our company which holds the liquor licence changes directors?

Yes, this is because OLGR needs to know who the directors are.

Whenever a new Liquor Licence application is submitted in a company name, all directors listed with that company will be subject to a police check to ensure their suitability to be connected to that liquor licence.

Consequently, as directors come and go from the company OLGR needs to ‘approve’ the new person or persons coming on board. It’s an easy thing to forget to do but needs to be done.

Great course, very knowledgable instructor. It’s very intense but I feel I have been provided with great resources and information. Thanks again.

Amber Peacock

approved manager discussing RMLV courses

These are just a few of the many questions that are regularly asked, its our intention to on a regular basis add to this list as we see more people on our courses and continue to deal with the issues that they may be encountering in their venues.

Of course, if you can’t wait until then we are always happy to respond your questions by email, or better still always feel free to pick up the phone and give us a call.

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Upcoming Courses

Wed 19

RMLV – 19th June 2019 – Maroochydore

19 June @ 8:00 am - 6:00 pm
Tue 25

RMLV – 25th June 2019 – Townsville

25 June @ 8:00 am - 6:00 pm
Thu 27

RMLV – 27th June 2019 – Toowoomba

27 June @ 8:00 am - 6:00 pm
Thu 27

RMLV – 27th June 2019 – Bundaberg

27 June @ 8:00 am - 6:00 pm
Jul 02
Jul 04

RMLV – 4th July 2019- Gold Coast

4 July @ 8:00 am - 6:00 pm